Employees First, Customers Second PDF/EPUB ó

Employees First, Customers Second PDF/EPUB ó


10 thoughts on “Employees First, Customers Second

  1. Prashant Prashant says:

    I read this book when a person from HCL was going to visit my department for a seminar They sent information beforehand that the workshop is about this book and that they will also have gifts for all of us Well it turned out to be a gimmick to sell the books As far as I can remember now the concepts are uite old and you will find almost nothing groundbreaking Better work is done by Semlar in Book Maverick


  2. Kaustubh Kirti Kaustubh Kirti says:

    Vineet Nayar's turnarond story is one of the masterpiece of evolving nature of corporate stakeholder management While reading the book the authors story telling and flow makes it appealing and important This book is all about emotions and understanding how people behave with the unknown The best example is probably of a friend you meet after several years and he doesnot recognize you because you have changed so much You never look into the mirror and think whether you have changed and this uestion makes all the differenceStarting as a soul searching activity through checking self in Mirror and identifying the things pulling back in self the author drives the book into the cauldron of corporate reforms From soul searching to bringing in transparency and a culture of change the author successfully inverts the pyramid and makes the employee the center of all business activity Whether it is the brightest or the weakest every employee is important Author talks about empowerment through testimonials 360 degree feedback and better team building which made the change which HCL needed the most during that period circa 2005 2009THe book is all the relevent today because of the proliferation of stratup and matrix structures and the changing nature of virtual and networked organisations With the IT sector facing another round of challenges during 2017 and the coming years the next phase of transformations would also be on similar lines On a philosophical note author note that treating employees as human being with emotions and fears is key to make them work Change is not so complicated as managing or evolving the culture of change and communicating what to do next The book however fall short of just one aspect A micro picture of how this employee first feature works Management thought and learning is ongoing but micro picture of responses and detailed version of changes would make the read illustrative THe book is of good read with bold understanding of how to drive organisations and thinking out of the box


  3. John G. John G. says:

    I discovered this book while I drove limosshuttles and picked up a consultant who recommended this book to me It's a winner Clearly and warmly exposes the myths of conventional business management and the wastefulness of hierarchy and command and control centered organizations It's a very simple idea but almost revolutionary in the workplace treat your employees well and they will take ownership of their workplace and deliver exceptional performance In fifty years of living I have never seen this attempted but yet we all know it's true Beyond business this book is about following your own path and going against conventional wisdom and power structures


  4. Paul Whitla Paul Whitla says:

    How inverting the organizational pyramid and building a culture of trust can enable a company to create a passion for customer facing Change and long term growthWritten by an Indian tech services CEO and based upon his personal experience liberally laced with tales from his childhood and what he learned sitting next to someone on a plane etc Ie Largely anecdotalSome satisfactory stuff about setting points A and B before setting off on a journey and the reasons the pyramid needs to be inverted for today’s knowledge driven economy and Gen Y employees However not much of it is really very new and there are few external examples to back up the ideas


  5. المهند السبيعي المهند السبيعي says:

    I liked the discussed concepts and ideas in this book because it was based on practical experience of the author however What I didn't like is the showoff part and marketing ie the book can be considered as a PR tool for the company check out pages from 82 to 85 In conclusion it is nice to read it but not a must for those who are working in Employeecustomer experience


  6. Karan Shah Karan Shah says:

    I'm leading an IT services company myself and thus perhaps I could relate a lot but I liked the humbleness and the way with which the book is presentedThere were some good takeaways I could see such as those regarding trust and transparency I would have loved to see something concrete but it was designed to be an easy read I suppose


  7. Jogy Abraham Jogy Abraham says:

    I didn't know that something like this has happened around us I like viewing things in a different perspective and that's what I liked about Vineet's experiments at HCL Would like to see HCL continue doing what Vineet has started and becoming one of the great example how an organisation can grow by focusing on employees


  8. Dr. Gilberto Arantes Dr. Gilberto Arantes says:

    The principles EFCS in this book was is will be valid for any entrepreneur who want to design an everlasting organization Care for the “right” people people will care for the business as it is their own


  9. Vijay Shrotryia Vijay Shrotryia says:

    detailed review at


  10. Pradip Caulagi Pradip Caulagi says:

    A real war story explaining ideas simply and clearly And as far as I can tell in line with modern theory as well Enjoyed it a lot


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Employees First, Customers Second ➵ [Reading] ➷ Employees First, Customers Second By Vineet Nayar ➪ – Larringtonlifecoaching.co.uk MORE THAN 100000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fireOne such idea—putting employees first and customers second—sparked a revolution at HC MORE THAN COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fireOne such idea—putting employees first and customers second—sparked a revolution at HCL Technologies the IT services giantIn this candid and personal account Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first then turned the hierarchical pyramid upside down by making management accountable to the employees and not the other way aroundBy doing so Nayar fired the imagination of both employees and customers and set HCLT on Employees First, MOBI :å a journey of transformation that has made it one of the fastest growing and profitable global IT services companies and according to BusinessWeek one of the twenty most influential companies in the worldChapter by chapter Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by• Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone• Unlocking the potential of the employees by fostering an entrepreneurial mind set decentralizing decision making and transferring the ownership of “change” to the employee in the value zoneRefreshingly honest and practical this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self propelled engines of change.

  • Hardcover
  • 208 pages
  • Employees First, Customers Second
  • Vineet Nayar
  • English
  • 24 April 2014
  • 9781422139066